What is considered a technical service?

Technical Services means services providing specific engineering, geoscience, or other professional skills, such as those performed by engineers, geologists, geophysicists, and technicians, required to handle specific operating conditions and problems. It could also mean, implementation, data migration, or other services.


Technical Services may include

 Technical Field Assistance.

 Special Services.

 Inspection of equipment that has been disassembled by the purchaser or others.

 Technical evaluation of inspections performed by RAM Purchaser, or others.

 Technical information provided by RAM, including data interpretation and reports.

 Inspections, technical evaluation of inspections, technical analysis of materials, and technical recommendations related to Shop Repair and Modernization Services.

Advice and consultation given to Purchaser’s personnel by a RAM engineer or technician.

Advice and guidance given to Purchaser by field engineer(s) regarding methods and procedures for installation, maintenance, and/or calibration of the Equipment or Purchaser’s Material.


What is considered Engineering Services?

Engineering services means any service or creative work, the adequate performance of which requires engineering education, training, and experience in the application of special knowledge of the mathematical, physical, and engineering sciences.  An engineering company is a project-based business that provides specialized consulting services to help clients bring products or technology to market. The specialization of engineering services will range depending on the project scope.


Engineering services may include

 Services or creative work consultation.

 Investigation and evaluation.  

 Planning and design of engineering works and systems.

 Engineering studies and the review of construction for the purpose of assuring substantial compliance with drawings and specifications; any of which embrace such services or work, either public or private, in connection with any utilities, structures, buildings, machines, equipment, processes, work systems, projects and industrial or consumer products or equipment of a mechanical, electrical, hydraulic, chemical, pneumatic or thermal nature, insofar as they involve safeguarding life, health or property, and including such other professional services as may be necessary to the planning, progress, and completion of any engineering services.  

Such practice includes the performance of architectural work incidental to the practice of engineering. "Engineering services" does not include responsibility for the superintendence of construction, site conditions, operations, equipment, personnel, or the maintenance of safety in the workplace.


What Technical and Engineering Service Providers Do

 Technical and Engineering service providers are responsible for assisting customers on their systems and network issues. They provide the best technical solutions and guide them on step-by-step procedures for troubleshooting.

Technical services engineers must have excellent communication and technical skills, especially in identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommends process improvement techniques to optimize network infrastructure.


These service providers increase new business opportunities and manage existing ones too. They also manage firewalls/internet filter appliances that run Linux operating systems.

Technical Service providers manage customer complaints and internal audits for product manufacturing, coordinate FDA audits, and recommend corrective actions. They also provide secondary-level support for infrastructure.

They install any necessary OS and application security patches to ensure that all security holes are plugged. Perform technical support via phone and through remote access using different types of VPN clients, dial-up, and web base connection.

They provide solutions to the most complex challenges, accelerate technical projects and gain advanced analysis into future risks, trends, and opportunities.

 They provide organizations with targeted expertise in computer-science problems and draw on wide experience in academic research, practical engineering, and extensive technical analysis in order to engineer solutions to your most complex challenges.

Engineering Service providers use various strategies and tools to provide effective solutions to customers' concerns and communicate with clients, engineers, and other technicians to ensure that services are delivered effectively.

Engineering Service providers promptly follow up on service requests and providing customer feedback. They also monitor equipment and machinery performance and developing preventative maintenance measures.

They conducting quality assurance and safety checks on all equipment and deliver demonstrations to ensure that customers are educated on safe and effective equipment use.

They provide recommendations about new features and product improvements and monitor inventory and reordering materials when needed.

Engineering Service providers conduct research and attending workshops to remain abreast of industry developments. They write reports and present findings to Managers and Supervisors on a regular basis.


Shamsta as a Technical and Engineering Service Provider


Shamsta offers consulting services across the whole of the asset lifecycle. They combine excellent engineering and analytical skills with operational experience. These services include but not limited to the following

 Analysis & Engineering consulting

 Field Development Planning

 Materials & Failure Analysis

 Testing Services

 Asset Integrity Management

 Asset Optimization

 Safety and Risk

 Transmission and Distribution Services

Shamsta has an enthusiastic, experienced team who will aid in the formation of a plan to tackle the goals you have in mind. Their background in research, software development, user experience, and innovation acceleration is the perfect complement to your exciting ideas.

Shamsta, assists and solves technical problems, modeling, designing, and the problems in performing technical issues for teachers, researchers, and specialists who are among the best in the country to the best in the shortest time Syntax.

Shamsta’s online exhibition platform for technical and engineering carries out plans, and problem-solving projects by member experts, and also visitors can select experts based on their resumes. Also, there is the ability to access contact information of member specialists.

Ability to view the evaluation of others by the person in question Ability to send and receive services without a face-to-face visit and also offer faster and easier access to the expert community.

Shamsta’s technical and engineering services department develops a competent, motivated, value-oriented, disciplined, and highly professional policy engineering organization. They utilize and adopt modern technologies and innovative engineering methodologies.

Shamsta complies with all the applicable laws, statutory requirements, and international standards and maintains a harmonious and professional relationship with various stakeholders. They also improve the effectiveness of their quality management system.

Engineering innovative solutions through continuous learning. Shamsta believes that engineering innovative solutions means continually learning more about a variety of subjects. Not only do they love to learn from others, but they love to share what they know.

Shamsta experts have excellent active listening and customer service skills and have the ability to deal with multiple requests without being overwhelmed.

They have the ability to remain professional under pressure and have a superb work ethic and a growth mindset.